All contact
is to get them in the door.
Email to get
a call, phone call to get a face to face meeting.
Ensure you
have a comfortable phone space with notepad, pen and reminder sheet with things
to say.
Tell them
you will answer all questions then Shut up.
If they ask
for a price first, give them a redirect question: ‘I’d love to give you a
pricing but first tell me a little about the wedding’.
Ask if they
have a budget,
Mention your
starting price,
Ask how this
fits in with their budget,
Ask for a
meeting, if they ask to check with their other half get them to schedule
something in now with the ability to change it anytime.
Text a
reminder of appointment on due date.
If they make
no commitment to for a face to face ask if you can follow up in a week.
If you can’t
meet at home/studio then meet at high end venue. Create a comfortable
environment for the client. Client wants to see the real you.
Dress at a
level your clients aspire to, can they see you fitting in at your wedding?
Don’t offer
the clients any fancy refreshments, just water at this stage.
Sales
consultation:
Set expectations;
explain the purpose of the meeting.
Get them to
know you and your work. Get to know them.
Your number
one selling tool is your passion, just don’t write it down. Show them that you
love what you do.
When they
respect you as an artist and a professional they will want to work with you.
The first
half of the meeting :
Establish
raport.
Questions
about the wedding, relationship, work, hobbies. Be genuine. Ask a few questions
them shut up, let them talk.
Ask what
their perfect wedding album would look like. Would it have a lot of
photojournalism images?, lots of detail shots? Show them an album that reflects
their needs.
Observe them
and their body language, romantic, relaxed, fussy?
Be a
resourse, the more you provide, the less price matters.
Don’t show
slide shows.
Focus on
album sales
Never make
excuses for your work. Talk about your work. Talk about successes, how you
overcame problems.
Point out
your style. Point out images that fit their style. If they ask what makes you
unique tell them. Don’t just say you shoot what they want.
Ask how the
albums fit in with their ideal album. Explain prices clearly. Explain delivery
process. Ask how the prices fit in with their expectations.
Never pencil
in a date. Ball is in their court, they can book you if they want. Leave them
alone to discuss options. Ask if they would like you to draw up a contract. If
not can you follow up in a weeks time.
Don’t
negotiate until they are ready to book.
Ask for
their offer/suggestion first. Ask: ‘what are you looking for’ then shut up.
Once a position
is made, he who speaks next loses.
Negotiated
offer only good for that conversation, once they leave the offer is revoked.




















